CAREER OPTIONS:

1. Customer Service Representatives
Evidently, the most important part of a call centre or BPO is the frontline workforce. They are the people who actually do the job. They are the face of the company to international clients. They have the most critical and highly important job profiles.
QUALIFICATIONS REQUIRED:
Graduate in any discipline
SKILLS REQUIRED:
« Excellent communication skills
« Pleasing personality
« Good Convincing skills

2.Technical Support
They are responsible for providing the technical support to the clients.
QUALIFICATIONS REQUIRED:
« Graduate in any discipline
« Diploma in Computers
SKILLS REQUIRED:
« Excellent communication skills
« Well versed with computers
« Ability to work under pressures

3. Training & Development: They are responsible for providing training and advising employees about the applications or procedures of the company.
QUALIFICATIONS REQUIRED:
« Graduate / Post graduate in any discipline
SKILLS REQUIRED:
« Excellent communication skills
« Good presentation skills
« Good team player
« Passionate about work and quality

4. Quality Leader: They facilitate the process and monitor interactions between the call centre agent and customer and provide feedback to the agent for improvement.
QUALIFICATIONS REQUIRED:
« Graduate / Post graduate in any discipline
SKILLS REQUIRED:
« Complete knowledge of call centre processes
« Good communication skills
« Good analytical skills
« Proficient in computers
« Target specific and self motivated